Terms & Conditions

General Information

These Terms and Conditions govern the use of the website and purchases made through the online store.

The website is operated by:

MOJ ZAJČEK, PERSONALIZIRANI IZDELKI PETRA SLANC S.P.

Hočevarjeva ulica 3

8330 Metlika

Slovenia

Registration number: 9819720000

Tax number: 53337697

The company is not registered for VAT according to Slovenian tax legislation.

Website: www.mybunny.eu

Email: info@mybunny.eu

By placing an order through this website, the customer confirms that they have read and accepted these Terms and Conditions.

The company reserves the right to modify these Terms and Conditions at any time without prior notice.

 

Products 

The online store offers personalised products and gift items.

Due to the personalised nature of many products, small variations in appearance, colors or materials may occur.

Product photographs are for illustrative purposes only and may differ slightly from the actual product.

 

Prices

Prices are valid at the moment the order is placed.

The seller is not a VAT taxpayer, therefore VAT is not charged on orders.

Delivery costs are shown separately during the checkout process.

The seller reserves the right to change prices without prior notice.

In the event of an obvious pricing error, the seller reserves the right to cancel the order and refund the customer.

Discount codes cannot be combined unless explicitly stated otherwise.

 

Ordering Process

The purchase contract between the seller and the customer is concluded when the customer receives the order confirmation email.

The customer is responsible for providing correct personal and delivery information.

The seller is not responsible for delivery issues caused by incorrect customer information.

 

Payment Methods

The following payment methods are available:

• Shopify Payments
  • Apple Pay
  • Google Pay
  • Visa
  • Maestro
  • Mastercard
  • American Express
  • UnionPay
  • Bancontact (Belgium)
  • Klarna
• PayPal

All payments are processed through secure payment systems such as PayPal and Shopify Payments.

The seller does not store credit card details.

 

Shipping and Delivery

Orders are typically processed within 2–6 business days after payment confirmation.

Delivery is performed by postal or courier services.

Shipping costs are displayed during checkout.

Delivery times may vary depending on the destination country.

The seller is not responsible for delays caused by shipping providers.

 

Personalised Products

Many products sold in the store are customised or personalised according to the customer’s request.

According to EU consumer protection law, personalised products cannot be returned or refunded unless they are defective or damaged.

Customers are responsible for ensuring that all personalisation details (names, dates, messages) are correct before placing the order.

 

Right of Withdrawal

According to EU consumer protection legislation, customers normally have the right to withdraw from a purchase within 14 days. However, this right does not apply to personalised or custom-made products, which are produced specifically for the customer.

If a product arrives damaged or defective, the customer must notify the seller within 8 days of receiving the package.

Complaints can be sent to: info@mybunny.eu

 

Complaints and Disputes

The seller complies with applicable consumer protection laws.

Customers may submit complaints via email: info@mybunny.eu

The seller will confirm receipt of the complaint within 5 working days.

The seller will make every effort to resolve disputes amicably.

If a dispute cannot be resolved amicably, it will be handled by the competent court in Slovenia.

 

Data Protection 

The seller protects customer personal data in accordance with EU General Data Protection Regulation (GDPR) and applicable Slovenian legislation.

Personal data is used only for order processing, delivery and communication with customers.

Customer data will never be shared with third parties except when necessary for payment processing or delivery services.

 

Intellectual Property

All content on this website, including images, text, designs and branding, is the property of MOJ ZAJČEK, PERSONALIZIRANI IZDELKI PETRA SLANC S.P. unless stated otherwise.

Unauthorised use or reproduction of any content without written permission is prohibited.

 

Contact

For questions, support or complaints, please contact:

Email: info@mybunny.eu 

Customer support hours:

Monday – Friday: 7:00 – 15:00

Saturday: 9:00 – 12:00